Introduction

At Chat-Rex (“we,” “us,” “our”), we are dedicated to safeguarding your privacy and ensuring the protection of your personal data. Our commitment is rooted in adhering to the stringent data protection principles of the UK General Data Protection Regulation (“UK GDPR”), the EU General Data Protection Regulation (“EU GDPR”), collectively known as the “GDPR,” as well as compliance with the Hong Kong Personal Data (Privacy) Ordinance (Cap.486), the Personal Information Protection Law and the Data Security Law of the People’s Republic of China, Brazil’s Lei Geral de Proteção de Dados Pessoais, the UK’s Data Protection Act 2018, and the amended Privacy and Electronic Communications Regulations 2003.

Our data protection compliance program is aligned with the GDPR, recognized globally as the benchmark for data protection excellence. This privacy notice (“Notice”) details how we manage personal information on our platform Chat-Rex, including data collection via our website, through email, phone, social channels, or any other forms of communication. It also covers the automatic data collection when you visit our website and when you engage with our services.

Please note, separate privacy policies are applicable to our employees and job applicants, and our clients may maintain their own privacy notices.

As a data processor for our clients and a data controller for our employee and client contact data, we emphasize the quality, confidentiality, integrity, and availability of the data we manage. We are committed to using robust technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

This Notice is subject to updates in response to legal, regulatory, or operational changes. Please review this Notice periodically to stay informed of any changes

What Information Do We Process?

Information Provided by Our Clients

Includes, but is not limited to:

– Name, Job Title, Business Address

– Email, Phone Numbers

– Financial Information, Business Type and Size

– Location Data

Information You Provide Via Our Website

When you interact with our website, we collect information that you provide directly or through third-party integrations. This may include:

– Registration details

– Inquiries about products or services

– Engagement with our social media

– Issues reported to us

Sharing Your Information

We share your information only as necessary to provide our services, using safeguards like the UK IDTA or EU SCCs. We may engage third-party sub-processors for website management and other functions, ensuring they adhere to our strict data protection standards.

Direct Marketing Communications

We share personal data only when necessary, under strict safeguards like the UK IDTA or EU SCCs, to maintain protection standards consistent with GDPR. Third-party services are utilized under stringent data protection agreements.

Your Rights Under GDPR

We use your data to send tailored communications via emails, calls, and messages. You may opt-in through our “Book a Demo” form to receive such communications, even if your number is registered on a “Do Not Call” list.

Data Retention

We retain personal data as long as necessary for providing services and for legal and contractual purposes. After this, data is securely deleted according to our Personal Data Retention Policy.

Cookies and Web Beacons

We use cookies and web beacons to improve your experience, track interactions, and manage site preferences. Types of cookies used:

– Session Cookies

– Analytics Cookies

– Third-Party Cookies

Contacting Us

For questions related to this privacy notice or data protection practices, or to lodge a complaint, please email info@zooai.tech.

This policy may be updated to reflect changes in legal, regulatory, or operational requirements. We recommend reviewing this Notice periodically.